Important Facial Information

We want you to get the best out of our services.

• Avoid direct sunlight following a clinical facial.
• Wait 24 hours following a clinical facial before using Glycolic or any form of Retinoid products.
• Discontinue use of Retinoid products 1 week prior to any waxing and facial services.
• Avoid scrubs or depilatories for 48 hours following a clinical facial.
• Avoid strenuous activity (any form of sweating i.e gym/workouts) for 24 hours following a clinical facial.
• Do NOT pick the skin following a clinical facial.
• Male clients should avoid shaving the day of appointment, clients may shave the day before.

Product Return Information

Our products are active formulas designed to treat skin conditions. Stimulating sensations are normal with product application but should not be painful. If a reaction should occur it would be necessary to make an appointment with your specialist prior to an exchange or return of products. All returns must be made within 15 days of purchase for exchange or clinic credit only. Credits/exchanged are only for those experiencing allergic reactions. All product sales are final.

Rescheduling Guidelines

A 72 hour cancellation is appreciated and required. There will be a $50.00 cancellation fee for missed appointments not cancelled within the 72 hour period. No shows will be responsible for paying the full price of the missed appointment.

Clinic Policies

• All new clients are required to put a $50 deposit towards services- failure to provide proper cancellation notice will result in loss of deposit.
• We encourage all new clients to arrive 10-15 minutes early for their first appointment to fill out intake paperwork.
• To ensure safety, Pure Aesthetics does NOT allow children in the spa.
• There is no cell phone use when entering the building to ensure all clients are being serviced in a peaceful environment.
• Arriving more than 15 minutes after your scheduled appointment is considered a missed appointment in which a cancellation fee will incur.
• When entering the spa, please be mindful of other guests by keeping voices down to a minimal.